ST SunPage Pte Ltd

Solution:   Content Management & Customer Service Portal

Industry:   Telecommunications

Company Brief

ST SunPage Pte Ltd is the frontrunner for Singapore telecommunications services with the introduction of iDD 1521. A member of the Telechoice Group, SunPage began its successful operations in 1997.

Business Challenge

SunPage has long faced difficulty in maintaining its static website. Web content cannot be dynamically changed and new promotional and marketing write up requires design agency engagement, increasing expenses and consuming internal technical resources.

Moreover, a Customer Self Service Portal is required wherein SunPage customers can login and access information, download application forms and retrieve usage bills. 


SunPage deploys OriNet Content Management & Customer Service Portal, resulting in more efficient customer service and support to current customers subscribed to their iDD Calling, Fax & Paging services. The portal also enables SunPage customers to view, retrieve and print service usage bills and make payments online using Citibank's e-payment facility.

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Gartner estimates that one-third of IT projects in small to mid-sized companies exceed budgets and schedules by almost 100 percent. This represents a lot of wasted time and money due to "scope creep."

Scope creep happens when the scope or deliverables of a project change during the project implementation, mainly because of weak planning that doesn't fully account for the business requirements of the organization.


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